Shipping policy
Lovepawpals clearly displays shipping costs and expected delivery times so customers can review them before completing a purchase.
1. Where We Ship
Lovepawpals delivers orders to all 50 U.S. states.
We currently serve the United States only and do not offer international shipping.
2. Standard Shipping Rate
Standard Shipping costs $4.99 per order.
This rate applies throughout all 50 U.S. states without a minimum order value or other qualifying condition.
3. Order Cut-Off Time
Our daily order cut-off time is 5:00 PM Pacific Standard Time (PST).
Orders submitted after the cut-off enter processing on the next business day.
4. Processing Time
Orders require 1–3 business days for preparation before shipment.
Processing takes place Monday through Friday. Saturdays, Sundays, and U.S. federal holidays are excluded from business-day calculations.
5. Delivery Estimate
Transit time: 4–5 business days
Estimated total delivery time: 5–8 business days
The total estimate combines order processing and carrier transit time. Delivery dates are estimates rather than guaranteed arrival dates.
6. Shipping Carriers
Lovepawpals may ship orders through:
• USPS
• UPS
• FedEx
The carrier is selected according to the destination, package requirements, and available delivery service.
7. Shipment Confirmation and Tracking
We send a shipment-confirmation email with available tracking details after an order is shipped.
A carrier may require additional time to scan the package and display its first tracking update. Shipment progress may also be checked through our Track Order page.
8. Shipping Address Accuracy
Customers are responsible for entering a complete and accurate delivery address at checkout.
Contact us immediately if an address needs correction. We will try to assist, but an address change cannot be guaranteed after processing or shipment has started.
Lovepawpals is not responsible for a delay or failed delivery caused by an incomplete, inaccurate, or undeliverable address submitted with the order.
9. Order Changes and Cancellations
Send any order-change or cancellation request as soon as possible.
We cannot guarantee that an order can be changed or canceled once preparation or shipment has begun. Review our Order Cancellation Policy for the complete terms.
10. Unexpected Shipping Delays
Weather conditions, carrier disruptions, unusually high shipping volume, address problems, and other circumstances outside our reasonable control may affect delivery.
If we learn that an order cannot be shipped within the stated processing period, we will provide an updated shipping estimate and available options. The customer may accept the revised timeframe or cancel the unshipped order for a full refund to the original payment method.
11. Lost or Delayed Packages
Contact Lovepawpals if tracking stops updating for an unusual period or the shipment appears lost.
We will review the tracking history and available carrier information before determining the appropriate resolution.
12. Damaged, Incomplete, or Incorrect Shipments
Contact us promptly if an order:
• Arrives damaged
• Contains a product different from the one ordered
• Is missing a product, accessory, or included part
Provide the order number, a description of the issue, and clear photographs when applicable.
Keep the product, packaging, shipping label, accessories, and included materials until our review is complete.
For an approved claim, Lovepawpals will provide a replacement or refund at no additional cost.
13. Contact Lovepawpals
Lovepawpals
Business Address:
Email: support@lovepawpals.com
Phone: +1607-224-9752
Live Chat: Available on our website
Customer Support Hours
Monday–Friday: 9:00 AM–5:00 PM Pacific Standard Time (PST)
Saturday–Sunday: Closed
Messages received after business hours are answered the next business day, within 24 hours.