Privacy policy
Lovepawpals respects your privacy and is committed to handling personal information responsibly. This policy explains our practices when you browse our website, place an order, create an account, contact us, or interact with our communications.
This policy applies to Lovepawpals customers and website visitors in the United States.
1. Personal Information We Collect
The information we collect depends on how you use our website and services.
Information you provide directly may include:
• Name, email address, phone number, billing address, and shipping address
• Account credentials and saved account preferences
• Order details, purchase history, returns, exchanges, cancellations, and refunds
• Messages submitted through email, phone, website forms, or live chat
• Reviews, survey responses, and promotional entries
• Email and SMS marketing preferences
Payment information is processed by Shopify and the payment provider selected during checkout. Lovepawpals receives payment status and limited transaction information needed to complete and support the order.
Information collected automatically may include:
• IP address and approximate geographic location
• Browser, device, and operating-system details
• Pages visited, links selected, and website session activity
• Shopping cart, checkout, and purchase interactions
• Referring websites, search results, or advertisements
• Cookie, pixel, and similar technology identifiers
• Security, device, and transaction signals used to detect fraud
We may also receive relevant information from companies that support payments, shipping, analytics, advertising, customer service, fraud prevention, and website operations.
2. How We Use Personal Information
We may use personal information to:
• Process payments and complete purchases
• Prepare, ship, track, and deliver orders
• Manage customer accounts and saved preferences
• Handle cancellations, returns, exchanges, and refunds
• Send order confirmations, delivery notices, and service updates
• Answer questions and provide customer support
• Identify fraud, suspicious activity, and website-security risks
• Improve website performance, products, and the shopping experience
• Measure website activity and marketing performance
• Send promotional emails or text messages with permission
• Maintain transaction, tax, accounting, and business records
• Comply with legal obligations and enforce our policies
You may unsubscribe from promotional emails through the link included in each message. Marketing text messages may be stopped by following the opt-out instructions in the message.
We may still send essential communications about orders, payments, shipping, returns, account security, or customer-support matters.
3. Cookies and Similar Technologies
Lovepawpals and our service providers may use cookies, pixels, tags, and related technologies to operate the website, remember preferences, maintain shopping-cart functions, measure performance, prevent fraud, and support advertising.
Available choices may be managed through our cookie controls, browser settings, or Do Not Sell or Share My Personal Information page.
Disabling certain cookies may affect account, cart, checkout, or other website functions.
4. How Personal Information May Be Disclosed
We disclose personal information only when reasonably necessary to provide services, complete a customer request, protect Lovepawpals, or meet legal requirements.
Information may be provided to:
• Shopify and website-technology providers
• Payment processors and supported payment services
• USPS, UPS, FedEx, and other shipping or fulfillment providers
• Customer-support and live-chat providers
• Analytics, advertising, and marketing service providers
• Fraud-prevention and website-security providers
• Accountants, attorneys, courts, regulators, or government authorities when legally required
Personal information may also be transferred if Lovepawpals is involved in a merger, acquisition, financing, reorganization, or sale of business assets.
5. Sale, Sharing, and Targeted Advertising
Lovepawpals does not sell personal information to third parties in exchange for money.
Certain U.S. state laws may classify some advertising or analytics activities as a sale, sharing, or targeted advertising even when no money is exchanged.
Where applicable, eligible customers may opt out through our Do Not Sell or Share My Personal Information page, available cookie controls, or another legally recognized opt-out method.
6. Shopify Services
Lovepawpals operates through Shopify, which provides website hosting, checkout, transaction processing, platform security, and other store services.
Shopify and its authorized providers may process information submitted through our store. Information Shopify handles for its own separate purposes is governed by Shopify’s privacy notices.
7. Privacy Rights and Choices
Depending on your state and applicable law, you may have the right to:
• Request access to personal information connected to you
• Ask us to correct inaccurate personal information
• Request deletion of eligible personal information
• Receive certain information in a portable format
• Opt out of qualifying sales, sharing, or targeted advertising
• Appeal certain decisions involving a privacy request
• Use an authorized agent to submit an eligible request
• Exercise privacy rights without unlawful discrimination
These rights may be limited by law. We may retain information when necessary to complete transactions, prevent fraud, maintain required records, resolve disputes, or comply with legal obligations.
8. Submitting a Privacy Request
You may submit a privacy request through:
Email: support@lovepawpals.com
Phone: +1607-224-9752
Live Chat: Available on our website
Describe the request and provide enough information for us to locate the relevant customer record.
We may verify your identity before providing, correcting, or deleting personal information. An authorized agent may be required to provide proof that they have permission to act for you.
We will respond within the period required by applicable law.
9. Data Retention
We retain personal information only as long as reasonably needed to:
• Complete orders and provide customer support
• Process returns, exchanges, refunds, disputes, and chargebacks
• Maintain required transaction, tax, and accounting records
• Detect fraud and protect our website and customers
• Comply with legal obligations
• Enforce our agreements and policies
When information is no longer reasonably required, it may be deleted, anonymized, or securely disposed of.
10. Information Security
Lovepawpals uses reasonable administrative, organizational, and technical safeguards designed to protect personal information.
No website, transmission method, or storage system can guarantee complete security. Customers should protect their login credentials and contact us promptly about suspected unauthorized account, payment, or order activity.
11. Children’s Privacy
Lovepawpals is not directed to children under 13, and we do not knowingly collect personal information from children under 13.
A parent or legal guardian who believes a child has provided personal information may contact us to request its removal.
12. External Websites and Services
Our website may link to services operated by other companies, including payment services and social media platforms.
Lovepawpals does not control the privacy, security, or data-handling practices of independent third parties. Review their policies before providing personal information.
13. Changes to This Policy
We may update this Privacy Policy when our services, technology, data practices, or legal responsibilities change.
The revised policy will be posted on this page with an updated effective date.
14. Contact Lovepawpals
Lovepawpals
Business Address:
Email: support@lovepawpals.com
Phone: +1607-224-9752
Live Chat: Available on our website
Customer Support Hours
Monday–Friday: 9:00 AM–5:00 PM Pacific Standard Time (PST)
Saturday–Sunday: Closed
Messages received after business hours are answered the next business day, within 24 hours.