Billing & Payment Terms
Lovepawpals provides clear payment terms for customers shopping within the United States. This policy explains accepted cards, order charges, authorization, billing requirements, payment security, and refunds.
1. Accepted Payment Methods
Depending on availability at checkout, Lovepawpals accepts the following cards:
• Visa
• Mastercard
• Maestro
• American Express
• JCB
• Visa Electron
• Discover
• Diners Club
Only payment methods displayed during checkout are available for that specific order.
2. Currency
All product prices, shipping charges, taxes, payments, and refunds are processed in U.S. dollars (USD).
If your payment account uses another currency, your bank or card provider may apply its own exchange rate or fee. Lovepawpals does not determine or receive those charges.
3. Order Total
The complete amount payable is displayed before you submit the order and may include:
• Product prices
• Valid discounts
• Standard Shipping
• Applicable sales tax
Standard Shipping costs $4.99 per order throughout all 50 U.S. states. No minimum order value or additional qualifying condition applies.
4. Payment Authorization and Order Acceptance
Payment must be successfully authorized before an order can enter processing.
Submitting payment does not guarantee final order acceptance. We may review payment authorization, inventory, billing details, shipping information, and fraud indicators before accepting an order.
If Lovepawpals cancels a paid order, the applicable refund is issued to the original payment method within 10 business days of cancellation approval.
5. Billing Information
Customers must provide complete and accurate billing and payment information.
A transaction may be declined or delayed because of:
• Incorrect card details
• A billing-address mismatch
• Insufficient available funds
• An expired or inactive card
• Card-issuer limits or security controls
• Additional verification requirements
• Suspected fraudulent or unauthorized activity
Lovepawpals cannot approve a transaction declined by the bank or card provider.
6. Payment Security and Encryption
Payments are completed through Shopify and the payment provider available during checkout.
Our Shopify-hosted website uses TLS/HTTPS encryption, commonly referred to as SSL encryption, to help protect information transmitted between your browser and the store.
Shopify maintains Payment Card Industry Data Security Standard compliance for its platform and publishes current PCI DSS compliance reports.
Lovepawpals does not receive or retain complete card numbers or card security codes in ordinary store or customer-support records.
Never send the following through email, phone, website forms, or live chat:
• Complete payment-card numbers
• Card security codes
• Account passwords
• One-time verification codes
Complete payments only through the official Lovepawpals checkout.
7. Temporary Authorization Holds
A bank or card provider may temporarily reserve funds during a payment attempt, including when an order is not completed.
The payment provider controls these authorization holds, and they normally clear automatically according to its own processing timeframe.
Contact your bank or card issuer if a pending hold remains longer than expected.
8. Discounts and Promotional Codes
A valid promotional code must be entered before the order is submitted.
Discounts cannot normally be added after checkout unless Lovepawpals is correcting a confirmed error. Individual promotions may have separate eligibility, usage, and expiration terms.
9. Fraud Prevention and Verification
Lovepawpals may review, delay, decline, or cancel an order that appears unusual, fraudulent, or unauthorized.
We may request limited information reasonably needed to confirm the customer or transaction. We will not request a complete card number, card security code, password, or one-time verification code.
10. Declined Payments
If a payment is declined:
• Confirm the card number and billing information
• Check that the card is active and has not expired
• Review available funds and transaction limits
• Contact the bank or card issuer
• Try another accepted card
A bank or payment provider may not disclose its specific reason for declining a transaction to Lovepawpals.
11. Refunds
Approved refunds are issued to the original payment method within 10 business days of approval.
For every approved return, the refund includes:
• The eligible product amount
• The original $4.99 Standard Shipping charge
Your bank or card issuer may require additional time to display the refund after it is issued.
Refunds cannot normally be redirected to another card, bank account, or cash payment. Review our Refund & Return Policy for complete eligibility and return instructions.
12. Unrecognized Transactions
If you do not recognize a Lovepawpals charge, first review your order-confirmation emails and check whether another authorized person used the payment method.
If the transaction remains unfamiliar, contact us with the transaction date, amount, and any available order details.
Nothing in this policy limits your right to report or dispute a suspected unauthorized transaction directly with your bank or card issuer.
13. Unsupported Payment Methods
Unless displayed during checkout, Lovepawpals does not accept:
• Cash on delivery
• Personal checks
• Money orders
• Direct bank transfers
• Cryptocurrency
• Payments through unofficial links or personal accounts
Do not make payment through any method or destination not displayed in the official Lovepawpals checkout.
14. Contact Lovepawpals
Lovepawpals
Business Address:
Email: support@lovepawpals.com
Phone: +1607-224-9752
Live Chat: Available on our website
Customer Support Hours
Monday–Friday: 9:00 AM–5:00 PM Pacific Standard Time (PST)
Saturday–Sunday: Closed
Messages received after business hours are answered the next business day, within 24 hours.