Refund policy
Lovepawpals wants every purchase to feel clear and dependable. Eligible products may be returned or exchanged within 30 days of delivery under the terms below.
1. Return Window
You may request a return or exchange within 30 days from the date your order is delivered.
Requests submitted after the 30-day period cannot be accepted unless applicable law requires otherwise.
2. Return Eligibility
A product must meet all of the following conditions:
• Be in the same condition in which it was received
• Be unused, unwashed, uninstalled, and unaltered
• Include the original packaging, tags, manuals, accessories, and included parts
• Be supported by proof of purchase from Lovepawpals
Returns are available for damaged, defective, incomplete, incorrect, unwanted, or mistakenly ordered products.
Products damaged by misuse, neglect, improper handling, incorrect installation, alteration, or normal wear are not eligible.
3. Starting a Return
Contact Lovepawpals before sending any product back.
Email: support@lovepawpals.com
Phone: +1607-224-9752
Live Chat: Available on our website
Please provide:
• Your order number
• The product you want to return
• The reason for the return
• Clear photographs if the product is damaged, defective, incomplete, or incorrect
After approval, we will provide a free prepaid return label and packing instructions.
Do not mail a product without prior approval. Unauthorized returns may be delayed, refused, or returned to the sender.
4. Return Shipping and Fees
Lovepawpals pays the full return-shipping cost for every approved return, including change-of-mind returns.
• Prepaid return label: Free
• Customer return-shipping cost: $0
• Restocking fee: None
The original $4.99 Standard Shipping charge is refunded on every approved return.
5. Return Address
Approved returns must be sent to:
Lovepawpals
6469 Almaden Expy
San Jose, CA 95120, USA
Use only the prepaid label and return instructions provided by our customer support team.
6. Damaged, Defective, Incomplete, or Incorrect Products
Inspect your order after delivery and contact us promptly if a product arrives damaged, defective, incomplete, or different from what you ordered.
For an approved claim, Lovepawpals will provide a replacement or refund at no additional cost.
Keep the product, original packaging, shipping label, accessories, and included materials until our review is complete.
7. Exchanges
Eligible products may be exchanged within the same 30-day return period.
Contact customer support with your order number, the product being returned, and the replacement product requested.
The returned product must meet the eligibility requirements in this policy. Lovepawpals provides a free prepaid return label, and customers pay no return-shipping cost or restocking fee.
Exchanges depend on product availability. If the requested replacement is unavailable, you may choose another available product or receive a refund to the original payment method.
Replacement products are shipped after the returned product is received, inspected, and approved.
8. Refunds
We inspect returned products after they arrive and notify you whether the return has been approved.
Every approved refund includes:
• The eligible product amount
• The original $4.99 Standard Shipping charge
Refunds are issued to the original payment method within 10 business days of approval.
Your bank or card issuer may require additional time to post the refund to your account.
9. Missing or Delayed Refunds
If more than 10 business days have passed since your refund was approved, contact your bank or card issuer first.
If the refund is still not visible, contact Lovepawpals for assistance.
Email: support@lovepawpals.com
Phone: +1607-224-9752
Live Chat: Available on our website
10. Contact Lovepawpals
Lovepawpals
Business Address:
Email: support@lovepawpals.com
Phone: +1607-224-9752
Live Chat: Available on our website
Customer Support Hours
Monday–Friday: 9:00 AM–5:00 PM Pacific Standard Time (PST)
Saturday–Sunday: Closed
Messages received after business hours are answered the next business day, within 24 hours.