Security Policy
Lovepawpals uses reasonable administrative, technical, and operational safeguards designed to protect customer information, accounts, orders, and online transactions.
No website, network, or storage system can guarantee complete security. We take practical measures to reduce unauthorized access, fraud, loss, and misuse.
1. Secure Website Connection
Our Shopify-hosted store uses an encrypted HTTPS connection to help protect information transmitted between your browser and the website.
Before entering account, shipping, or payment information, confirm that you are visiting the official Lovepawpals website and that your browser displays a secure connection.
2. Payment Security
Payments are completed through Shopify and the payment provider available at checkout.
Lovepawpals does not retain complete payment-card numbers or card security codes in ordinary customer-support records.
Never send the following through email, phone, website forms, or live chat:
• Complete payment-card numbers
• Card security codes
• Account passwords
• One-time verification codes
Complete payments only through our official checkout.
3. Order and Fraud Review
We may review an order when payment, billing, shipping, device, or account activity appears unusual.
During a review, we may:
• Confirm order or customer information
• Request limited verification details
• Temporarily delay processing
• Contact the customer using information submitted with the order
• Decline or cancel a transaction that appears fraudulent or unauthorized
We will not request a complete card number, card security code, password, or one-time verification code during order verification.
If a paid order is canceled after review, the applicable refund is issued to the original payment method within 10 business days of cancellation approval.
4. Customer Account Protection
Customers are responsible for keeping their account credentials private.
We recommend that you:
• Use a strong password that is not reused elsewhere
• Avoid sharing login credentials
• Sign out after using a shared or public device
• Avoid entering sensitive information through unsecured public networks
• Review account, order, and payment activity regularly
Contact Lovepawpals promptly if you suspect unauthorized access to your account or an order placed without your permission.
5. Access to Personal Information
Personal information is accessed only when reasonably needed for legitimate business purposes.
These purposes may include:
• Processing payments and orders
• Preparing and shipping purchases
• Managing returns, exchanges, cancellations, and refunds
• Providing customer support
• Detecting fraud and security threats
• Maintaining tax, accounting, and transaction records
• Meeting legal or regulatory requirements
Our Privacy Policy explains how personal information is collected, used, retained, and disclosed.
6. Service Providers
Lovepawpals may use service providers for website hosting, payment processing, shipping, fraud prevention, analytics, marketing, live chat, and customer support.
We provide these services with information reasonably needed to perform their assigned functions. Independent providers maintain their own security and privacy practices.
7. Security Incidents
If we identify a security incident involving customer information, we may:
• Investigate the nature and scope of the incident
• Restrict or remove unauthorized access
• Work with Shopify and relevant service providers
• Preserve information needed for investigation
• Take reasonable corrective measures
• Notify affected individuals or government authorities when required by applicable law
The actions taken will depend on the information involved, the risks presented, and applicable legal requirements.
8. Phishing and Impersonation Attempts
Be cautious of emails, calls, text messages, advertisements, or websites that:
• Request passwords or complete payment details
• Ask for one-time verification codes
• Demand payment through gift cards, cryptocurrency, wire transfers, or personal accounts
• Contain unexpected attachments or suspicious links
• Direct you to an unfamiliar or unofficial website
• Create unusual urgency or threaten immediate account closure
Lovepawpals does not request payment through an individual account, unofficial payment link, or unsolicited message.
Do not use the contact details contained in a suspicious message. Contact us directly through the official information published on our website.
9. Reporting a Security Concern
Report suspected account misuse, unauthorized orders, phishing attempts, or other security concerns through:
Email: support@lovepawpals.com
Suggested email subject: Security Concern
Phone: +1607-224-9752
Live Chat: Available on our website
Include:
• A clear description of the issue
• The approximate date and time
• Relevant order or account information
• A screenshot when helpful
Do not include passwords, complete card numbers, card security codes, verification codes, or government identification numbers.
10. Customer Security Practices
You can help protect your information by:
• Keeping your browser, device, and security software updated
• Using a different password for each account
• Checking the website address before entering payment information
• Avoiding purchases through unsecured public Wi-Fi
• Reviewing bank and card statements regularly
• Avoiding links or attachments in unexpected messages
• Reporting suspicious activity promptly
11. Changes to This Policy
We may update this Security Policy when our technology, service providers, business practices, or legal responsibilities change.
The current version will be published on this page with an updated “Last Updated” date.
12. Contact Lovepawpals
Lovepawpals
Business Address:
Email: support@lovepawpals.com
Phone: +1607-224-9752
Live Chat: Available on our website
Customer Support Hours
Monday–Friday: 9:00 AM–5:00 PM Pacific Standard Time (PST)
Saturday–Sunday: Closed
Messages received after business hours are answered the next business day, within 24 hours.